Role of an intermediary
NPP 6.3 requires that an organisation must consider using an intermediary to allow limited access to information that would otherwise be denied to an individual by one of the exceptions under NPP 6.1.

An intermediary is a person or persons acceptable to both the organisation and the individual asking for access. The role of the intermediary is to enable an individual to get access to and have the content of the personal information explained where access would otherwise have been denied. What the intermediary explains to the individual will depend on the instructions the organisation gives the intermediary. The organisation's instructions will be determined by what the exception allows.

Before using an intermediary
An organisation may have explored other ways of providing limited access to the information a person has requested before deciding to use an intermediary. These may include:

giving access to the information but blocking out the information covered by the exception;
giving a summary of the information excluding the information covered by the exception; or
any other ways which would meet the needs of the organisation and the person making the request for access.

Telephone 1300 363 992
(for the cost of a local call anywhere in Australia)
TTY 1800 620 241(this number is dedicated for the hearing impaired only, no voice calls)
Post GPO Box 5218 Sydney NSW 2001
Facsimile:+61 2 9284 9666
E-mail: privacy@privacy.gov.au